Mission, Values & Behaviours

Our Mission

To help businesses and individuals create, win and grow profitable relationships.

By applying more than 30 years of research, proven best practices and change methodology, Huthwaite helps clients achieve sustainable, profitable revenue growth.

Our Values & Behaviours

Respect

• We appreciate and acknowledge the time and effort that it takes
• We do what we say we are going to do
• Treat others as they would like to be treated
• We are easy on the people, hard on the problem
• We consider the impact of our actions and behaviour  on others, i.e. tone, language and volume
• We assume the best intentions from each other
• We acknowledge and accept that others work and think differently
• We are open, honest and trustworthy

Working Together

• We seek to understand before attempting to be understood
• We have open communication and provide and receive feedback in a professional manner
• We are clear and respectful in what we say
• We value the opinions of others
• We look for opportunities to assist each other
• We seek mutual agreement on what needs to be done, i.e. priorities and outcomes
• We hold each other accountable to uphold our values

Passion for Excellence

• We work within our frameworks / process, we don’t cut corners
• Decisions are made within our values framework
• We are outcomes focussed, we strive to achieve our goals
• We are professional
• We strive to walk the talk
• We positively question the status quo
• We qualify / investigate what needs improvement
• We seek feedback

Knowledge

• We have an enthusiasm for learning
• We are continually developing our skills
• We share our knowledge internally and externally and recognise who may need extra information
• We look / seek / ask to close any knowledge gaps

Celebrate Success

• We recognise, acknowledge and communicate success in all of our activities at a company wide, team and individual level
• We celebrate success with our clients