Workshop & Dates - Telephone Selling

Huthwaite’s Telephone Selling Skills Workshop is a research based, dynamic skill development program that helps companies improve their ability to generate business over the telephone. It utilises a consultative customer needs-based approach.

Who should attend

Telephone Selling is for companies that are missing revenue opportunities because they are not effectively using the telephone as a sales tool, and that need to sell, not just service. It is for those companies that need to use technology to close geographic gaps and cut sales costs. It is for organisations who understand that the telephone is a powerful sales tool, and wish to capitalise on the capability. This workshop is ideal for both inbound and outbound call centre sales and/or service staff, call centre telephone advisers, sales managers, telesales professionals and managers, and marketing staff.

What they will learn

Telephone Selling program participants will learn how to:

• open calls that get the customer’s attention while respecting the customer’s time
• use a selling style that differentiates their products and the organisation from those of competitors
• sell in a consistent manner whether the customer or the seller initiates the call
• plan and ask questions concisely so that the telephone is an asset, not a hindrance, to sales productivity
• succinctly present the capabilities of their offerings that address customers’ explicit needs
• apply a framework and tools that prevent opportunities from falling through the cracks
• function with call centre team members in a peer coaching role

Telephone Selling participants will be able to:

• prepare for and take control of outbound and inbound sales calls
• accommodate a diverse range of telephone sales interactions, including client-initiated needs and business development
• demonstrate capabilities in the manner most effective for the situation
• skilfully compensate for the no visual contact and less time barriers of the telephone
• initiate next steps and follow-up with customers to overcome the time lag between call and sal
• use the telephone to decrease the cost of a sales call

MORE INFORMATION:

• Registration Form (Australia)

From Australia / New Zealand contact us on 1300 856 068 or by email here.

INVESTMENT:

Australian Workshops:
Telephone Selling Skills Workshop (2 day) AU $2,150 + GST